Contact ClaimKit UK
By ClaimKit UK Editorial Team ยท Updated
If you have a question about your files, downloads, or a recent purchase, the fastest way to reach us is by email.
How to reach us
Email: Email address
We respond during UK business hours and aim to reply within two business days.
What to include
To help us resolve your request quickly, include your order reference and the email used at checkout. If you are contacting us about a preview or a draft, share any relevant details such as the dispute type and the date you started the form.
- Order reference or case ID (if available)
- Email used at checkout
- Short description of the issue you are seeing
What we can help with
Our team can assist with access issues, delivery questions, and technical problems. ClaimKit provides templates and guidance only and does not offer legal advice or representation.
Common questions
- Where to find your order reference
- How long your download window lasts
- What to do if a preview has expired
- How to regenerate documents after an upgrade
Response times
We prioritise messages about access, payment confirmation, and download issues. For general enquiries, we respond in the order they are received. Please avoid sending duplicate emails, as it can slow down the response time.
We only use your contact details to respond to your request. See our privacy policy for information about how we handle personal data and how long we retain it.
We currently provide support by email only and do not offer phone support. This helps us keep a clear written record of your request and respond with accurate information.
Need legal advice?
If you need legal advice, we recommend speaking with a qualified solicitor or using reputable public resources such as Citizens Advice. ClaimKit is designed to help you prepare a compliant Letter Before Action, but you remain responsible for the accuracy of your documents.