Small claims UK guides and pre-action templates

Unreturned Deposit Letter (UK)

Step-by-step guidance for unreturned deposits in the UK, covering what to include in a pre-action letter, key evidence, and how to set a clear deadline.

Service Not Delivered Letter (UK)

Use this UK guide if a paid service was not delivered. Learn what to include in a pre-action letter, what evidence to gather, and how to request a refund.

Cancellation Charges Letter (UK)

Guide for charges after cancellation in the UK, including proof of cancellation, how to list disputed charges, and wording for a refund request.

Unpaid Invoice Letter (UK)

A UK guide for chasing unpaid invoices: what to include in a pre-action letter, evidence to gather, and how to set a final payment deadline.

Unexpected Fees Letter (UK)

If you were charged fees you did not agree to, this UK guide explains what evidence to use, how to dispute each charge, and how to request a refund.

Faulty Goods Refund Letter (UK)

UK guidance for faulty goods refunds, including how to describe the fault, what evidence to attach, and how to request a repair, replacement, or refund.

Poor Workmanship Letter (UK)

For poor workmanship disputes in the UK, this guide shows what to document, how to describe defects, and how to request repairs or compensation.

Event Cancellation Refund Letter (UK)

UK guide for cancelled events and bookings, covering what to include in a pre-action letter, evidence to attach, and how to request a refund.

Delivery Not Received Letter (UK)

UK guidance for missing deliveries, including the order details to include, tracking evidence to attach, and how to request a refund or replacement.

Goods Not as Described Letter (UK)

If goods differ from the listing, this UK guide explains how to evidence the mismatch and request a refund, replacement, or price reduction.

Return Refund Letter (UK)

UK guide for delayed refunds after a return, covering what evidence to include, how to reference refund timelines, and how to request payment.

Utility Overbilling Letter (UK)

Use this UK guide for disputed energy, water, or broadband bills, including meter evidence, tariff references, and how to request a correction or refund.

No-Show Fee Letter (UK)

UK guidance for disputing no-show fees, including how to reference booking terms, explain your circumstances, and request a refund.

Car Rental Damage Letter (UK)

UK guide for disputing car rental damage charges, including evidence to request, photos to provide, and how to ask for a refund.

England & Wales small claims

Understand the England & Wales small claims process and how a pre-action letter fits into the typical journey.