Letter Before Action for Charges After Cancellation

By ClaimKit UK Editorial Team · Updated February 2026

Ongoing charges after cancellation are common with gyms, software subscriptions, and memberships. A pre-action letter helps you show that you cancelled and that further charges are not valid.

Show that you cancelled

Include the cancellation date, method, and any confirmation you received. If the business required notice, confirm that you gave it.

List the charges

Itemize each post-cancellation charge with date and amount. This makes it easy to understand the total refund you are requesting.

Ask for a clear remedy

Request a refund of the post-cancellation charges and confirmation that billing has stopped. Set a deadline for payment.

If they do not respond

You can proceed to small claims with evidence of cancellation and payment records showing the ongoing charges.

Evidence checklist

Cancellation confirmation email or screenshot
Terms and conditions showing notice period
Bank statements or card charges after cancellation
Any support tickets or chats
Timeline of your contact attempts

Common mistakes to avoid

Not providing proof of cancellation
Forgetting to list every charge
No clear deadline or total amount claimed

FAQs

What if I cancelled by phone with no confirmation?

State the date and time of the call and who you spoke with. If possible, include any follow-up emails or notes.

Can I ask for compensation as well?

You can ask for compensation if you can show a direct loss, but keep the claim realistic and evidence-based.

How long do I have to make a claim?

Most contract claims in England and Wales have a six-year limitation period, but do not delay if the charges are continuing.

Related guides

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