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Letter Before Action for Poor Workmanship
By ClaimKit UK Editorial Team ยท Updated
If work was completed but is defective or below the agreed standard, you can request remedial work or compensation. A pre-action letter should focus on what was agreed, what was delivered, and the cost to put it right.
Set out the agreement
Summarize the work scope, price, and completion date. Reference any written quote, specification, or contract.
Describe the defects
List the defects clearly and attach evidence such as photos, inspection notes, or expert opinions if you have them.
State the remedy
Ask for a repair or a contribution to the cost of fixing the defects. Include any quotes you have obtained for remedial work.
Evidence checklist
- Written quote or contract
- Photos or videos of defects
- Independent inspection report (if available)
- Quotes for remedial work
- Emails or messages with the contractor
Common mistakes to avoid
- Not defining the agreed scope
- Claiming a refund without evidence of defects
- Failing to get a quote for remedial work
FAQs
Should I let them fix the defects?
If you still trust the contractor, you can offer them a chance to fix the work. If confidence is gone, explain why you prefer compensation.
Do I need an expert report?
It can help, but is not always required. Clear photos and a written explanation can be enough for simpler issues.
Can I claim for delay as well?
Only if the delay caused a direct loss and you can evidence it. Keep the claim specific and realistic.
Related guides
- Letter Before Action for an Event Cancellation Refund
- Letter Before Action for Delivery Not Received
- Letter Before Action for Goods Not as Described
- Letter Before Action for a Return Refund Not Processed
- View all guides
- England & Wales overview
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