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Letter Before Action for Unexpected Fees
By ClaimKit UK Editorial Team ยท Updated
Unexpected charges can happen with mobile bills, rental extras, or hidden admin fees. A pre-action letter helps you show what you agreed to, why the extra fees are disputed, and the refund you want.
Confirm the agreed price or terms
State the original price, quote, or tariff you accepted and when you accepted it. Attach the terms or confirmation that shows the agreed amount.
List the disputed fees
Itemize each unexpected fee with date and amount. Explain why the fee was not agreed and reference any relevant contract clauses.
Request a clear remedy
Ask for a refund of the disputed fees and confirmation that no further charges will be applied. Give a clear deadline to resolve the issue.
Evidence checklist
- Original quote or price confirmation
- Contract or terms showing the agreed fees
- Invoices or bills showing the extra charges
- Payment proof or bank statements
- Messages or emails disputing the fees
Common mistakes to avoid
- Not listing each disputed fee
- Ignoring the original terms or tariff
- Requesting a refund without evidence
FAQs
What if the company says the fee is in the terms?
Quote the specific terms you agreed to and explain why the fee does not apply. If the term was not disclosed clearly, state that too.
Should I pay the bill while disputing it?
If you can, pay the undisputed amount and state that you are disputing the remaining fees in writing.
Can I claim additional losses?
Only claim losses that are directly caused and can be evidenced, such as bank charges from the disputed fee.
Related guides
- Letter Before Action for a Faulty Goods Refund
- Letter Before Action for Poor Workmanship
- Letter Before Action for an Event Cancellation Refund
- Letter Before Action for Delivery Not Received
- View all guides
- England & Wales overview
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