Privacy Policy

By ClaimKit UK Editorial Team · Updated February 2026

This policy explains how ClaimKit UK collects, uses, and protects personal information when you use our website and services.

What information we collect

We collect the details you enter during the claim intake process, such as your name, email address, dispute details, and any other facts you provide. Payment details are handled by Stripe and are not stored on our servers.

How we use your information

We use your information to generate document previews, create and deliver your paid documents, and to provide customer support. We may also use aggregated, anonymised data to improve the quality of our service.

Retention

Free previews are stored for a limited period to enable access to your preview. Paid documents are stored for the access period shown at checkout. After these windows, records are deleted or anonymised.

Sharing and processors

We share information with trusted service providers only as needed to deliver the service, such as Stripe for payments and Cloudflare for hosting and secure delivery. We do not sell personal data to third parties.

Security

We take reasonable technical and organisational measures to protect personal information. However, no online service can guarantee absolute security, and you are responsible for keeping your access details confidential.

Cookies and analytics

We use essential cookies required for the site to function. We may also use privacy-friendly analytics to understand how the service is used and to improve performance, but we avoid collecting unnecessary personal data.

Your rights

You may have rights to access, correct, or request deletion of your information. If you would like to exercise these rights, contact us using the details below.

Contact

Email: Email address

Updates to this policy

We may update this policy from time to time. The latest version will always be posted on this page.